Helpline

0845 223 4424 or 020 7089 6221

Open 10.30am to 4.30pm Monday to Friday (except Bank Holidays and over the Christmas break, when dates and times may vary).

Our helpline is staffed solely by people with hepatitis C, some of whom have been through/or are currently undergoing treatment.

The Hepatitis C Trust offers a confidential service - nothing you tell us will be shared by us in a manner which identifies you with any other organisation or individual without your express permission unless we believe that you, or someone else, are in serious danger. Copies of our full confidentiality procedure are available on request from The Hepatitis C Trust.

We are also happy to act as a resource for professionals or students who may need information about hepatitis C for their clients or studies or in the course of their work, as well as for families and friends of people affected by hepatitis C.

Calls may be monitored for training purposes. If this is the case, the caller will be advised at the beginning of the call.

The Hepatitis C Trust Helpline from The Hepatitis C Trust on Vimeo.

Our aim is:

  • To provide you with the support and information you need to reach an understanding of hepatitis C and its possible implications. 
  • To ensure that you are aware of all the possibilities with regard to taking care of yourself or deciding which treatment is appropriate for you.
  • To signpost you to an organisation who may be able to help if we are unable to assist you directly.
  • To provide information on any aspect of hepatitis C or, if you just need someone to talk to who understands the various issues surrounding diagnosis, symptoms or treatment, then we are here to take your call.                

Patient Advocacy

We can make referrals to our Patient Advocacy Service if the nature of your problem needs further investigation or direct action – e.g. if your doctor is refusing to give you treatment or your employers are stigmatising you as a result of your diagnosis.

Benefits Advice

We can also make referrals to our Benefits Advice Service if you need help filling in forms or guidance about any benefits you may be entitled to.

If the Helpline is closed

If you need any information outside the helpline opening hours you can leave a message and someone will call you back as soon as we reopen. Please let us know if we may leave a message if you do not answer when we call. If you prefer you can email us at helpline@hepctrust.org.uk and we will respond on the next working day.

Please note - we are not medically qualified. If there are any questions that we cannot help you with, we do have access to a range of specialist consultants and nurses who we can discuss your case with (in confidence) if you would like us to find out more on your behalf.

We can also provide further written information on any subjects discussed if requested by you.

Want to Volunteer for the Helpline?

Contact Samantha May, Head of Support Services, on 0845 223 4424 or 020 7089 6221.

History

The helpline was launched in July 2004. This essential service has received over 40,000 calls from patients, professionals and the general public as at June 2016. Staffed by Samantha May, our Head of Support Services, Max Radigois, our Peer Advocacy and Support Services Officer, and a team of trained volunteers (all of whom have been affected by hepatitis C).

Here are some of the comments made about the service:

"It felt good talking to someone who understands hepatitis C, it made me feel better”

“Excellent, friendly and professional service”

“We will use you as a resource for clients and professionals to maximise the health gains for those with hepatitis C”

“Very approachable, enthusiastic staff, very quick response to enquiries and good information material”

“Excellent service and a huge relief to find a source of reliable and comprehensive information”

Complaints

In the unlikely event of a complaint about any aspect of the helpline please ask to speak to the Head of Support Services and/or request a copy of our complaints procedure.

Call Charges

The cost of calling 0845 numbers can vary according to your provider, your tariff and when you are calling. Check with your own provider for details of this and be aware that a 7p per minute access charge will be added to that. As calls to 0845 numbers from other landlines and mobiles can cost considerably more, you may wish to call our alternative number 020 7089 6221. Charges correct as of 14 June 2016.