Helpline

Hepatitis C Trust Helpline

020 7089 6221

Open 10.30am to 4.30pm Monday to Friday (except Bank Holidays and over the Christmas break, when dates and times may vary).

Our helpline is staffed by people with personal experience of hepatitis C. 

The Hepatitis C Trust offers a confidential service - nothing you tell us will be shared by us in a manner which identifies you with any other organisation or individual without your express permission unless we believe that you, or someone else, are in serious danger. Copies of our full confidentiality procedure are available on request from The Hepatitis C Trust.

We are also happy to act as a resource for professionals or students who may need information about hepatitis C for their clients or studies or in the course of their work as well as for families and friends of people affected by hepatitis C.

Calls may be monitored for training purposes. If this is the case, the caller will be advised at the beginning of the call.

Our aim is:

• to provide you with the support and information you need to reach an understanding of  hepatitis C and its possible implications

• to ensure that you are aware of all the possibilities with regard to taking care of yourself and treatment options.

 • to signpost you to an organisation who may be able to help if we are unable to assist you directly

• to provide information on any aspect of hepatitis C or, if you just need someone to talk to who understands the various issues surrounding diagnosis, symptoms or treatment, then we are here to take your call.

Patient advocacy

If the nature of your problem needs further investigation or direct action. 

If the Helpline is Closed

If you need any information outside of the helpline opening hours you can leave a message and someone will call you back as soon as we re-open. Please let us know if we may leave a message if you do not answer when we call. If you prefer you can email us at helpline@hepctrust.org.uk and we will respond on the next working day.

Please note - we are not medically qualified. If there are any questions that we cannot help you with we do have access to a range of specialist consultants and nurses who we can discuss your case with (in confidence) if you would like us to find out more on your behalf.

We can also provide further written information on any subjects discussed if requested by you.

Want to volunteer for the Helpline?

Contact Samantha May, Helpline Information and Support Service Manager, on 020 7089 6221.

History

The helpline was launched in July 2004. This essential service has received over 50,000 calls from patients, professionals and the general public (as at January 2020). Staffed by Samantha May, our Helpline Information and Support Service Manager and Susan Stretch, Helpline Information and Support Service Officer, and trained volunteers, we have received excellent feedback from callers. 

Here are some of the comments made about the service:

"It felt good talking to someone who understands hepatitis C, it made me feel better”

“Excellent, friendly and professional service”

“We will use you as a resource for clients and professionals to maximise the health gains for those with hepatitis C”

“Very approachable, enthusiastic staff, very quick response to enquiries and good information material”

“Excellent service and a huge relief to find a source of reliable and comprehensive information”

Complaints

In the unlikely event of a complaint about any aspect of the helpline please ask to speak to the Helpline Information and Support Service Manager and/or request a copy of our complaints procedure.

Call charges

Please visit www.gov.uk/call-charges for up-to-date information.